OohWine does not accept orders with delivery to San Marino, Vatican City, Livigno and Campione d'Italia.
The goods are shipped the same day for orders received before 10:00 am and the next working day for those received after 10:00 am. Delivery times can also be indicated before concluding the purchase procedure in the summary of the cart. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer.
OohWine is not responsible for inefficiencies, strikes or delays attributable to couriers. In any case, on average, deliveries take place in 24/48 working hours throughout Italy with the exception of the islands where the average delivery time is 48/72 working hours. In the remote event that the goods become unavailable for any reason after receipt of the order, a refund of any payment received will be issued, without charge to the User. The User may be informed by email of the moment in which the product is shipped by OohWine. The User will be informed, if available, the name of the courier and the tracking code of the shipment (Waybill or "Tracking"), through which you can track the status. This information, if available, will also be visible in the User Account. It is not possible to guarantee a precise date or time of delivery as this depends on the courier, the address of destination and the person in charge of delivery. OohWine cannot therefore be held responsible for any direct or indirect consequence deriving from these timescales. Unless otherwise specified during the purchase process, the delivery of the goods ordered is understood to be on the street level
In the case of shipment of bottles, OohWine uses suitable and safe packaging, designed to ensure the integrity of the product. In any case, upon delivery of the goods by the courier, the User must verify that the packaging is intact, undamaged, or otherwise altered, even in the closing materials (adhesive tape) or that there is no leakage of liquid. Any damage to the packaging and / or the product must be immediately notified by the User, putting reserve written control (and specifying the reason for the reserve, eg. "Punctured packaging", "Crushed packaging", etc..) on the delivery document of the courier. Once this document has been signed, the User will not be able to make any further objection regarding the characteristics of the goods delivered. Any problems regarding the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: email@example.com .
FAILURE WITHDRAW BY THE CUSTOMER
In case of a missed withdraw from the Customer between the established date from the carrier (10 days), the products will be returned to OohWine. Unless the products are personalized or made by order, the price of the goods will be refunded to Customer, excluded the shipping costs necessary to ship the product to Customer and return it to OohWine.
In the case of custom products or made to order, the customer cannot be refunded and we will try to make a new shipment with shipping cost dependent to client.
The Customer, upon the payment of supplement cost, can insure the shipment. The insurance cover involves a supplement cost of €5 plus dependent to client.
In the event of non-delivery of the goods within the indicated time, the User shall notify OohWine, which shall check with the courier, the status of the shipment and any anomaly. With regard to insured shipments, following a shipping anomaly (for example, a package lost or destroyed during transport), OohWine will re-ship the product, subject to availability in the warehouse without additional costs or charges for the user, or will reimburse the order in full.
The amount of delivery charges due by the user in relation to a specific order, is expressly and separately indicated (in Euros and including VAT) during the purchase process, in the summary of the order and, in any case, before the user proceeds to transmit the same. In the event of failure to indicate a specific delivery date, it will, in any case, take place within thirty days from the date of conclusion of the contract.
The provisions of art. 61 of the Consumer Code shall apply if the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation.